Jeff got a dongle (sounds painful) when we registered for a phone contract with Orange France and had let the contract on it lapse as he never needed to use it.
We decided to reinstate it as it would be useful in none WIFI places (wouldn't want to miss the Archers now would we).
First time we tried it, it would not work. Strange we thought.
Jeff tried to ring Orange France on their english speaking helpline. Two hours and many expletives later - no joy.
Went into the Orange shop in Limoges and then in Figeac. Explained the problem and got them to ring various helplines in French and English - felt mad with frustration that no-one could seem to help.
The dongle (who on earth invented this name?) was doing all the right things with flashing lights and so on.
Despair.
Then (after 4 days of this) one of the customer service guys in Figeac Orange shop passed the problem on with great reverence to a young female english speaking 'whiz kid' to see if she could help.
She turned it over (the dongle is a little oval shaped device smaller than a mobile phone) and pointing to a number printed on a label on the back said "have you keyed in this password?"
"What password?" said Jeff.
"Oh no!" said I
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